About us
Providing homes and communities where people want to live.
We’re a leading social housing association focused on delivering great services and improving lives in the communities we work within.
Plymouth Community Homes is a high performing housing business and Plymouth’s largest social housing landlord, with over 16,000 properties providing homes for more than 35,000 people.
As well as offering affordable and social rent properties in Plymouth and the surrounding areas, PCH sells shared ownership homes through its brand SO Living, selling more than 300 properties to date.
PCH is committed to reducing its carbon footprint with an Environmental Strategy which features objectives to decarbonise all our properties and achieve net-carbon zero across the business by 2050.
Recently we completed a five-phase 10-year regeneration scheme of North Prospect delivering high quality energy efficient homes in a sustainable community for the future.
We don’t just own homes, we are a commercial landlord with 170 shops across the City.
We have positive A+ Credit Rating from S&P Global and G1/V2 from the Regulator of Social Housing for Governance and Financial Viability.
Our tenant satisfaction measures for last financial year include:
- 85% satisfied with the overall service from PCH
- 84% satisfied that their home is well maintained
- 87% satisfied that PCH keeps them informed about things that matter to them
- 85% agree that PCH treats them fairly and with respect
- 75% satisfied that PCH listens to their views and acts upon them
Our Strategic Business Plan 2023-2028 clearly sets our commitment to affordable housing as we play our part in in providing a high-quality home for everyone, within communities that people want to live.
Our top five priorities are:
Know and listen to customers
What do customers think about our services, how do they use them and what are their aspirations for their home and neighbourhood.
Deliver outstanding services for residents
Enable tenants to access our services in a way that best meets their needs. Publish clear service standards about what we do and when and use insight from customer surveys and feedback to drive improvements.
Maintain our homes and buildings
Enhance our stock condition data and introduce a new asset grading model to drive our capital investment programme.
Grow our stock by at least 10%
Accelerate our development and acquisition programme so we grow our stock numbers by at least 10% over the next two years.
Value our people
Be an employer of choice in Plymouth and develop our teams so that they have the skills required to deliver our ambitions.
Our vision, mission and values
Our Strategic Business Plan is built around our mission, vision and values which set out what we want to achieve and how we are going to make it happen.
The plan is broken down into four key themes with 12 priorities which explain how we intend to achieve the mission and vision, underpinned by 36 measurable outcomes from a table of metrics which we’ll use to monitor our performance.
Our mission
A high-quality affordable home for everyone
Our mission is simple – we believe everyone has the right to a clean, comfortable, safe and secure affordable place to live.
We are committed to ensuring our existing homes provide excellent social housing for our residents, with social rents of up to 50% less than the private sector, as well as building more high-quality, affordable homes for rent or shared ownership sale to meet the local need.
Our vision
Providing homes and communities where people want to live
Our vision goes beyond simply delivering good quality social housing – we need to make sure we get the basics right as well, and help improve lives by building safe, strong communities where people can thrive.
We’re focused on providing first-class services to our residents, and listening to their feedback so we can adapt and grow to meet the local need.
Our values
Our values guide how we act as an organisation and provide a code of behaviours for our staff to live by, so we act fairly, honestly and with integrity.
They ensure we behave with care and respect towards our residents, listen to what they tell us, and always strive to do the right thing – for our residents, for the business, and for one another.
Our Behavioural Framework
We all have a role to play in contributing to the success of Plymouth
Community Homes. Our core values are Care, Listen, Respect and Do the
Right Thing and we hope to live our values every day through our behaviours
– to enable and support us to fulfil our roles to the best of our ability and to
provide great services to our customers and communities.
PCH has a behavioural framework to:
- provide a shared vision
- provide a framework of expectations which include the PCH values
- aid recruitment processes
- support and maintain future progression and development.
